Refund Policy

We want you to be happy with your costume photos. Here’s how refunds work.

Failed generations — automatic

If a costume photo fails, times out or is rejected by our image provider’s safety check, its credits go back to your balance automatically. You don’t need to ask.

Unused credit packs — full refund within 14 days

If you bought a credit pack and haven’t used any of its credits, email us within 14 days of purchase and we’ll refund the full amount.

Used credits

Credits that have already been spent on generated images can’t be refunded in cash, because the images were made for you. If a result came out clearly wrong (for example faces changed badly or the costume is missing), email us with the image and we’ll return the credits.

Billing problems

If you were charged twice, or paid and didn’t receive your credits, email us and we’ll add the credits or refund the payment.

How to ask

Email zhouhaotian602@gmail.com from the address on your account, with the date and amount of the purchase. We reply within 2 business days.

Refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.

Nothing in this policy limits any rights you have under consumer law.